Terms of use and booking

Who you are contracting with

These terms apply to use of this website and to stays arranged by LH Lettings Group Ltd, Company No. 16593593, registered in England and Wales with its registered office at 34 Northwold Close, Hartlepool, England, TS25 2LP. The registered office is a company address and is not where guests stay. The accommodation property and check-in arrangements for your stay are confirmed with your booking.

What we provide

Accommodation in one of two formats: a private single room, or a shared dormitory room. The room type, property, dates and number of nights are as confirmed in your booking confirmation. Clean linen, free Wi-Fi and access to shared facilities are included in the room as described. Any additional services — such as towels, meals, parking or transfers — are only provided if they are listed in your confirmation.

Prices and payment

Prices are on request and quoted in euro per night for the dates and room type you asked for — there is no standing rate card on this website. The site does not display live rates and does not take payment. A price only becomes binding when we have confirmed availability in writing and you have accepted that quotation. The price for your accepted quotation is the price for that quotation — it is not a rate we will later vary for the same booking.

Payment and any deposit are arranged as stated in your confirmation. We do not ask for card details through this website.

Availability and what we cannot promise

Availability is confirmed by us, not shown live. If we cannot accommodate your dates or room type we will say so and, where we can, offer the nearest alternative. We cannot guarantee a specific property, a specific bed position within a dormitory, or an item of shared-facility equipment unless it is expressly listed in your confirmation.

Changes, cancellation and refunds

Cancellation, change and refund terms depend on the rate quoted and are stated in your confirmation before you commit to it. Where a term is not stated, email info@lhlsettings.co.uk and we will tell you what applies to your booking before you pay anything.

If we cancel a confirmed booking, any amount you have paid for that booking is refunded in full.

Your responsibilities

Please give accurate details in your enquiry — particularly dates, number of guests and any requirement that affects what you need. Tell us promptly if anything changes. Guests are responsible for their own property and for behaving respectfully in shared facilities. We may decline or end a booking where a guest causes serious disruption to other guests or to the property.

Liability

We are responsible for providing the accommodation as confirmed. We are not liable for losses that were not reasonably foreseeable when the booking was confirmed, or that arise from your own arrangements outside the property. Nothing in these terms limits liability that cannot lawfully be limited.

Complaints and disputes

If something went wrong, email info@lhlsettings.co.uk with your booking reference and we will deal with it. We would rather resolve it directly than have you take it further. If it cannot be resolved, you may refer the matter to the courts of England and Wales, or the courts of the country where you are based, where that is permitted by law.

Governing law

These terms are governed by the law of England and Wales, which is where the company is registered. This does not take away any right you have to bring proceedings in the courts of your own country where that right is available to you.

Website use

The content on this site is general information about our accommodation, not a booking confirmation. Prices and availability shown in any quotation we send take precedence over general statements on this site.